e360 Performance Measurement

Customer Voice

Customer Voice delivers real-time customer feedback using simple, customizable surveys accessible via QR codes. Surveys utilize a 5-star rating system, allowing for quick and easy feedback, along with comment, photo and follow-up request capabilites. Survey results rollup to the DataView Dashboard, with the ability to drill down on specific date ranges, locations, meal periods and comment keywords. This feature of e360 allows you to effortlessly analyze performance and satisfaction program-wide.

The subscription includes:

  • Envision-developed survey templates for guidance
  • Development assistance and setup of three surveys, each related to a service/business line of your choice
  • Development of a QR code, guidance in creating a landing page on your website, referencing specified dining locations or stations of your choice

A stand-alone subscription for only Customer Voice is available upon request.

Features

Easily Accessible

Easy for guests to scan a QR code to provide their feedback. No other steps necessary.

Customized feedback

Capture feedback across all points of service.

Five Star Rating System

Surveys use a 5-star rating system with ability to enter individual comments for each question.